Archive for June, 2010

Microsoft’s desktop prowess Blessing or curse

Wednesday, June 30th, 2010

commentary

“The die is cast,” declared Julius Caesar, anticipating Microsoft’s fateful decision to protect its Windows cash cow at all costs.

Years later, as Joe Nocera eloquently opines in The New York Times, Microsoft has tethered itself to its Windows operating system and almost certainly lost its way on the Internet as a result:

Microsoft opted to try to harness the Web to accompany its desktop monopoly, but the Web is too big to serve as handmaiden to any one company’s monopoly. Microsoft needs to learn to serve the Web, not the other way around.

The more Microsoft seeks to protect its past (i.e., desktop monopoly and all the revenue that comes with it), the less relevant it will be to the future. Microsoft hopes to straddle the two, and maybe it will succeed. But its desktop anchor may well end up sinking the ship.

Windows is already dying a death by a thousand cuts. Yes, Microsoft still makes billions by selling pre-installed Windows via computer manufacturers. But ever-so-gradually, the Internet is upending its business model just as surely as it has upended models for the music, television and newspaper businesses….Bill Gates saw this coming many years ago…. But in the subsequent decade-plus, the company has been unable to keep it from happening. Think about it: do you really care anymore which operating system you use?

It’s official Your IT department doesn’t cope wel

Monday, June 28th, 2010

The survey, released as an early teaser for Gartner’s Web Innovation Summit and Gartner Portals, Content, and Collaboration Summit (that’s a mouthful!) in September, says 30 percent of users are unhappy with the slow rate of IT change at their companies. That number is expected to climb to 50 percent by 2013.

Now about that VPN software: I swear, it’s corporate-approved, and there’s just no way it could be clashing with some non-approved software I’ve downloaded. Really, I swear. I’m stumped.

In other words, if someone wants to use a
Firefox browser or noodle with that free Google application, please, please Mr. IT person, let them use it and don’t give them the “Well, you’re on your own when it fails you!” lecture. (This in no way should reflect on CNET’s outstanding IT department, of course, which has embraced Firefox. By the way, I’ll really need help today since that VPN software I heroically installed with little aid is making my laptop crash every two hours.)

In March, Gartner surveyed the proverbial IT pros at 360 companies to get an understanding of “what workplace technologies (including social software and new communication and collaboration tools) they were investing in and why” in order to reach the conclusions.

Gartner has a few helpful suggestions: Companies should reconsider uniform technology deployments. Instead, they should seed new technologies with cutting-edge users who are more than willing to experiment. But at the same time, they shouldn’t ignore the laggards, who just want their computers to work without a fuss. The survey found that one in five users still think the rate of tech adoption is too fast, rather than too slow.

Perhaps it should come as a shock to no one, but a Gartner survey released Wednesday makes it pretty clear that people aren’t thrilled with how their IT departments handle change.

There are obvious culprits for the problem: Understandably, IT departments don’t want to be stuck supporting half-baked software, and aren’t exactly eager to learn an endless array of downloadable tools. Also, many young users are more savvy about social Web tools than the IT people who are trying to support them, which explains why that dissatisfaction number is expected to go up in the next few years.

LogOnce lets you skip Web log-ins on the iPhone

Wednesday, June 23rd, 2010

It’s devilishly simple, and it works, though the setup is a bit tedious. You must first register with the site, then plug in all your usernames and passwords from various sites, then make sure you’re logged into the LogOnce site via your device. After that, it’s simply a matter of summoning up the bookmarklet shortcut when you’re on the log-in screen at any given site where your registered.

Desktop password manager LogOnce has released a new way for users of the
iPhone and
iPod Touch to skip having to enter usernames and passwords on sites that require them. You can log in to any site for which you’ve saved a password just by opening up a special bookmark that plugs in your log-in credentials for you.

To help make things a bit simpler, you can do all the password management on your PC, if you’re willing to download the software version. It syncs up all the log-ins you’ve provisioned to the your account, so you can access them on the device. In case it’s stolen, you simply change out your master password, which will keep any would-be identity thief from being able to access your information.

A far simpler solution, if you’re willing to install something on your iPhone or iPod Touch, is 1Password. It’s one of my favorites because it gives you far greater control over the fields you can enter, and it blends the management with browsing in the same space, which can be helpful, if you want to make changes on the fly.

There’s no software to install and nothing to remember. You can also wipe out any access, just in case you manage to lose your phone, or it gets stolen.

Lawyers, money needed for Psystar’s legal battle

Tuesday, June 22nd, 2010

Psystar seems determined, and we’re just going to have to wait and see how the first legal salvos play out. It seems very unlikely that Psystar has the resources to mount a legal challenge to Apple’s EULA–in effect, the concept of EULAs in general–but in the right venue, with the right judge, they could at least score some legal points while making a name, and some profits, for themselves.

License to drive

To enter into a contract, the terms of the contract have to be “offered and accepted,” Vermut said. The lower district court said the licenses were not enforceable because the terms were on the inside of the package, and therefore couldn’t be accepted before purchasing the product. But the U.S. Court of Appeals for the 7th Circuit overturned that ruling, determining that “shrink-wrap licenses are enforceable unless their terms are objectionable on grounds applicable to contracts in general (for example, if they violate a rule of positive law, or if they are unconscionable).”

Burdett, a lawyer at Compaq during what he jokingly called the “First Clone Wars,” said Psystar would have to convince a judge that the relevant market in this case is limited to just Mac OS X-based computers, not personal computers in general. Obviously, Apple has a very small share of the general personal computer operating system market but a rather large share of the Mac OS X market.

Vermut agreed. “For the most part, looking at more recent cases, courts are following ProCD,” he said. “There still isn’t any appellate court decision that is giving wholesale refusal to recognize this type of licensing.”

You can’t invoke the first-sale doctrine if what you purchased was a license. However, a 2001 case involving Adobe ruled that in some circumstances, courts will accept the notion of software having been sold, rather than licensed.

While the early reviews on the Open Computer are lukewarm at best, Psystar isn’t trying to craft a high-end PC. It’s trying to demonstrate that people want Mac OS X at cheaper prices. In the long run, buying Mac OS X on the cheap may not be a wise investment, but people still buy Kias, eat at McDonald’s, and drink Natural Light for some reason.

The looming Psystar-Apple battle centers on the licensing agreement that Apple requires Leopard users to accept if they want to use the product, in much the same manner as almost every piece of software sold in the world. The most pertinent line is probably this one: “This License allows you to install, use and run one (1) copy of the Apple Software on a single Apple-labeled computer at a time. You agree not to install, use or run the Apple Software on any non-Apple-labeled computer, or to enable others to do so.”

In the ProCD case, Zeidenberg had the opportunity to review the license prior to installing the software on his computer, and his decision to click “I agree” constitutes acceptance of the terms of that license, the appeals court ruled. If you can back out of the deal after reading the terms, by declining to install the software or returning the box, you’ve asserted your right-of-refusal under that ruling.

Psystar’s best shot–albeit a long one–at keeping its doors open for business would be to argue that Apple is illegally tying the purchase of its operating system to the purchase of its hardware because it has a monopoly on the sale of Mac OS X-based computers, said Jim Burdett, an attorney with Venable in Washington, D.C.

There’s a running joke about the number of consumers that actually read the licensing agreements that come along with new software. But these types of agreements have been upheld by several U.S. court rulings as valid contracts between a software maker and a customer, even if the customer didn’t have a chance to read the licensing agreement until after they purchased the product.

There’s little doubt Psystar is installing Apple software on non-Apple-labeled computers, said Richard Vermut, a lawyer with Rogers Towers in Florida who specializes in software licensing and technology patent matters. “Generally speaking, a software developer has the right to sell software with these shrink-wrap licenses, or end-user agreements, and they are enforceable” unless the terms of the license would harm the consumer or otherwise violate existing laws, he said.

“It would be an interesting situation to argue from the Sherman Act side, if you had the money,” Burdett said. “I don’t think it’s too insurmountable, it’s just a very costly issue to raise.” Apple, with billions in cash, could easily fend off Psystar appeals for years if it can get a favorable ruling on its licensing agreement, or convince a judge to view the applicable market as the personal computing market in general.

“People want Mac clones for the operating system, not the hardware,” Burdett said. Apple will try to argue that its hardware is just as important a factor in making a Mac vs. PC buying decision, but Psystar will try to prove that with the response to the Open Computer, there is significant demand for Apple’s operating system on non-Apple hardware.

This isn’t exactly the most forthright way of doing business, but it’s been the way software sales have worked for a long time, said Chris Ridder, a fellow at Stanford Law School’s Center for Internet and Society. “There are a lot of problems with shrink-wrap licenses, but there’s a good chance the court would find it enforceable.”

Apple's licensing agreement for Mac OS X Leopard says you can only install it on Apple-labeled hardware.

What makes this case interesting is that many believe so-called shrink-wrap or click-wrap licenses are ripe for a new challenge on the basis that EULAs (end user licensing agreements) allow software companies to put almost anything they can dream up in the agreement. An attempt earlier this decade to unify the various ways states treat the issue around the Uniform Computer Information Transactions Act, which would have once and for all made shrink-wrap licenses binding contracts, never really got off the ground after heated opposition to the business-friendly terms of that proposal. Specific provisions of EULAs have been deemed unlawful, but the general concept that software customers license software, rather than purchase it, has endured.

(Credit:
Apple)

Now that Psystar has satisfied any doubts that it’s a real company making real products, the propriety of those products seems bound to be tested. In case you missed it, Psystar is currently selling Open Computers with Apple’s
Mac OS X Leopard preinstalled, in what appears to be a clear violation of Apple’s software license agreement for that product.

One argument that Psystar could try to advance is that when you purchase software, the company is actually selling it to you, not leasing it with certain rights granted the way things exist now, Ridder said. This would allow Psystar to invoke the “first-sale doctrine” that allows owners of copyright works to sell or redistribute that product without running afoul of copyright restrictions.

(Credit:
Apple)

Psystar's Open Computer, which appears likely to face a legal challenge from Apple in due time.

(Credit:
CNET Networks)

Do you buy a Mac because of the software, or because of the hardware?

Big fish, little pond

How much longer can Psystar get away with selling Open Computers?

If Apple decides to take action, Psystar will be on the defensive. According to legal experts, the company will need a significant amount of cash to fight off Apple’s likely challenges on several different fronts. While Psystar might be able to make some headway, their only apparent hope of scoring a decisive win is to go for the antitrust home run and convince a court that Apple’s domination of the market for computers running Mac OS X is harming consumers.

Rudy Pedraza, the head of Psystar, said that on the advice of his lawyers he was unable to comment on the legal issues potentially facing Psystar, although he did say that the company has yet to receive any contact from Apple. An Apple representative declined to comment on Psystar.

The precedent for enforcing these types of licenses dates back to a 1996 case called ProCD vs. Zeidenberg, Vermut said. Back in the early 1990s, ProCD sold a specially organized compilation of a phone directory on a compact disc that Matthew Zeidenberg copied onto his hard drive and made available over the Internet for a cheaper price. ProCD sued Zeidenberg, claiming he was violating the terms of the license that came along with the software by redistributing the software.

This is the heart of the Psystar matter, and why the company has drawn so much attention over the past two weeks. Apple has been able to argue convincingly for years that the unique combination of its hardware and software is what makes a Mac a Mac. And now, a company has come along trying to challenge that definition, at a time when demand for the Mac has probably never been higher.

Standalone OSS revenue to reach $4.83 billion by 2

Friday, June 18th, 2010

Revenue from standalone OSS is an important but small indicator of the commercial impact of OSS. Large vendors are realizing significant revenues indirectly from their activities with and support of OSS. In addition, as unpaid OSS adoption extends from a development environment to production deployments, vendors of competitive proprietary software will feel the impact on their revenues.

Matt Lawton, director of Open Source Software Business Strategies at IDC, sent me over some details from its latest report on Open Source. I have a few of the details below, and Matt really wanted me to remind everyone that open-source software is being used in so many more ways than straight standalone commercial product deployments and that the standalone $1.73 billion for 2007 is just one component.

The market for standalone open-source software (OSS) continues to be in a significant growth stage. This IDC study outlines the evolution of worldwide revenue from standalone OSS and presents IDC’s preliminary 2008–2012 forecast. Some of the highlights from this study are as follows:
–IDC expects worldwide revenue from standalone OSS to grow at a 23 percent compound annual growth rate (CAGR) to reach $4.83 billion by 2012.
–Worldwide revenue from standalone OSS in 2007 was $1.73 billion.

This forecast is characterized by two different components: revenue from new OSS projects growing at 32 percent CAGR over the forecast period, and revenue associated with a single OSS project (OpenSolaris) that is based on a formerly proprietary software product with a substantial revenue stream but lower growth profile.

Who says Hulu is no YouTube competitor

Wednesday, June 16th, 2010

But this is what Hulu is up against: ComScore estimates that one-third of the estimated 10 billion views of online video in February were at YouTube. And YouTube denies that Hulu owns any advantage at helping content owners cash in on their content.

At NAB, Kilar told the audience, with the YouTube Web page still behind him, that unauthorized copyright clips posted to the Web didn’t make content owners money. Hulu, on the other hand, offered video producers a way to monetize their video content while still enabling them to share it.

Anybody operating an online video destination competes with YouTube. The site casts an enormous shadow as people go there for entertainment, news, political discourse, you name it. Most importantly, few other video sites have acquired audiences large enough to attract big advertisers.

Hulu CEO Jason Kilar uses YouTube to illustrate how unauthorized clips aren't good for content owners.

Naturally, Hulu must endeavor to cut into some of YouTube’s market share if it hopes to one day acquire a big audience of its own.

“Advertisers want to be on something where you know what you get,” Zucker said, “and not on something where you could be advertising (next to a video of) a cat on a skateboard.”

LAS VEGAS–Hulu CEO Jason Kilar was trying to make a point about why Hulu is Hollywood’s best option against online piracy. But he needed something to illustrate copyright violations.

He noted that at Hulu, TV and film companies could promote their content online using high-quality video and enable fans to share it legally. The message was unmistakable: Hulu is a better place for content owners to post videos than YouTube.

NBC Universal, which jointly owns Hulu with News Corp., has also taken up the fight and has been playing up the differences between Hulu and YouTube.

Hulu is barely getting off the ground, but NBC and News Corp. have the kind of financial muscle–as well as lots of content–to one day build this YouTube-Hulu contest into a battle royale.

Like YouTube, Hulu users can embed their video player anywhere on the Internet. Hulu videos have been embedded more than 100,000 times on more than 12,000 Web sites, Killar said.

That was when YouTube appeared.

Last week, Jeff Zucker, president of NBC Universal, said that Hulu had sold out of its ad inventory only a month after opening to the public. He then took a thinly veiled dig at YouTube.

“We’re happy to partner with any and all content creators to do with their content as they wish; monetize it, track it, or pull it off the site,” Ricardo Reyes, a YouTube spokesman told the Associated Press.

It wasn’t that long ago that executives from both companies downplayed any rivalry. They said that Hulu focused on long-form, professionally made content, and YouTube, acquired by Google in 2006, was built on short, user-generated clips. That fantasy is obviously being dropped, at least by Hulu.

(Credit:
Greg Sandoval)

The start-up also has deals with 50 content partners, including, MGM, Sony Pictures Television, Warner Bros., and Lionsgate. Kilar said that Hulu continues to try to convince ABC, Viacom, and CBS to join as well.

During a presentation Wednesday at the National Association of Broadcasters 2008 conference, Kilar stood in front of an image of a YouTube Web page that featured a clip from the TV show Felicity. Kilar told the audience, “the only way to get (Felicity) is from unauthorized sources.”

Google Apps tops 1 million businesses

Monday, June 14th, 2010

At this point, Google is underplaying the number of Google Apps business customers. The company has been saying that it is adding 3,000 businesses a day, which amounts to over 1 million per year. The reality today is that Google has more than a million Apps business customers. In addition, the Apps suite continues to fill out, most recently with Google Video.

It’s easy to draw parallels to Microsoft, which gradually built the dominant 20th century operating system and applications platform. Bill Gates and company realized that attracting developers to the Windows platform was key. Google is following that advice with its open-source projects and allowing its mad scientists to try to remake the early 21st century software world and take on Microsoft.

Almost all of the company’s revenue comes from its search engine, which last quarter accounted for more than $5 billion. New initiatives, such as the Chrome browser, Google Gears, and Google Friend Connect, are focused on building a mostly open-source Internet operating system out of Google technology in order to funnel more user data and targeted advertising opportunities into the Googleplex financial engine.

However, the vast majority of Google Apps users are not paying customers. The company maintains that “hundreds of thousands” of users are paying the $50 annual fee. The $50 per-user-per-year Premier Edition offers several features lacking in the free Standard Edition, including Postini messaging security, APIs for integrating Google Apps with IT infrastructure, 24×7 support, 99.9 percent uptime guarantee for e-mail, Google Video and 25GB of storage per account.

Since early this year Google has been touting 500,000 active business customers, primarily small businesses, using at least one of the Google Apps, and more than 10 million active users. In addition, thousands of universities, with more than one million active users, are using Google Apps, the company said. So far, Google’s biggest wins are Valeo, a leading automotive suppliers, with 32,000 users, and the District of Columbia, with 38,000 employees.

Microsoft has led the way with productivity software, gaining a more than 90 percent share of market with
Microsoft Office. Google is hoping to replicate Microsoft’s office suite success with Google Apps. It’s far less feature-rich than Microsoft Office, but Google Apps Premier edition is far cheaper at $50 per user per year.

Google is well known as a one-trick pony.

It took Microsoft years to build a base of applications and developer ecosystem for Windows and Office. Google faces the same uphill climb for Apps and its fledgling Web operating system. The company hopes to ride on the backs of the younger generation that has grown up on the Web and identify with the Google brand. As the Google generation moves into positions of purchase authority within businesses, Google is betting that those decision makers will shun Microsoft, especially as Apps product features improve. Of course, the resilient and relentless Microsoft will respond to Google’s challenge when it is more than a $4 million or even $20 million blip.

For some companies, Google Apps is “good enough,” and its cloud-based, collaborative core is an advantage–no Microsoft SharePoint server required. Even with a few enterprise wins, Google Apps is a puny business. According to a Fortune article, Google brought in about $4 million with its Google Apps business in 2007, compared with $12.2 billion for Microsoft Office. Google Apps is a profitable business, according to Matthew Glotzbach, enterprise product management director at Google.

Yahoo’s AOL, Google deals still in the works

Monday, June 14th, 2010

Yahoo would use the cash to buy back its own stock, a move that could increase its value. Since most observers expect Yahoo’s price to drop Monday because Microsoft walked away, Yahoo likely will face pressure to boost its share price.

Microsoft may no longer be breathing down its neck, but Yahoo is still working on major deals with Google and Time Warner’s AOL that could significantly alter the Internet pioneer.

Yahoo declined to comment on the possibilities.

Another possibility Yahoo explored was a partnership with Fox Interactive, but that didn’t progress as far as the Time Warner deal, the source said.

A deal to acquire AOL also is under active consideration, although talks haven’t progressed as far as with the Google arrangement, the source said. Under that deal, Yahoo would get AOL, sans its declining Internet access subscription business, and cash from Time Warner, and Time Warner would get a 20 percent stake in Yahoo.

The Google deal could increase Yahoo’s revenue, because Google gets more revenue per click for its ads, but it also could reinforce Google’s search-ad leadership and make it even harder for Yahoo to catch up with its own Panama system. And though Yahoo thinks it can address antitrust concerns by employing a system that’s open to other ad suppliers as well, regulatory scrutiny is a significant factor.

The nearer-term possibility is a partnership to use Google for delivering some ads next to Yahoo search results. That option apparently is still on track to be announced this week, perhaps Wednesday or Thursday, according to a source familiar with the situation.

Qwest dumps Sprint for Verizon

Monday, June 14th, 2010

The company said Monday that it plans to resell wireless service from Verizon Wireless starting this summer. The companies have signed a five-year contract. Financial terms of the deal weren’t disclosed.

Qwest’s CEO said earlier this year that the company was looking at other partners in wireless. There had been speculation at the time that Verizon Wireless would be the new partner.

Qwest has been reselling Sprint’s wireless service since 2004 under its own brand. A spokesman for the phone company said it will continue to service customers on the Sprint network until its contract expires with Sprint in February 2009. Current customers will be given the option to move over to Verizon’s service. Subscribers will also likely be given free replacement phones if they choose to keep their service and switch to Verizon.

Qwest Communications International is ending its relationship with Sprint Nextel and has struck a new deal to resell wireless service through Verizon Wireless.

Under the terms of the new deal, Qwest will not market the new Verizon offering under its own brand, but it will sell the service as part of a packaged bundle with customers still getting a single bill for all their Qwest services.

The news surely comes as a blow to Sprint Nextel, which has been losing customers the past several quarters. Qwest has about 824,000 wireless subscribers that use Sprint’s network. Sprint ended 2007 with about 53.8 million subscribers in total.

Video roundup New apps coming to the iPhone

Monday, June 14th, 2010

Mimvista’s medical imaging
Mark Cain showed off Mimvista’s new iPhone software that will allow doctors to download, colorize, and share patients’ CT and PET scans, images that were previously only available in black in white and on physicians’ workstations.

Digital Legends Entertainment’s Kroll
Xavier Carrillo Costa showed off Kroll, a new game for the iPhone. Costa says his team built the game in just two weeks.

Modality
S. Mark Williams of Modality showed off his company’s application, which gives medical students detailed views of the human anatomy, including the heart and brain.

In March, Apple CEO Steve Jobs announced an upcoming system for downloading third-party applications for the iPhone. At the Worldwide Developers Conference on Tuesday, he brought a parade of developers onstage to show off exactly what those new apps can do.

MLB’s At-Bat
Jeremy Schoenherr of MLB.com demonstrated At-Bat, a new iPhone app from Major League Baseball that lets users access statistics and information about who’s pitching and batting, as well as video highlights in near real-time.

The apps range from monkey slinging to medical imaging and should be available sometime in early July (along with the
iPhone 2.0 software required to run it), according to Apple representatives. Follow the jump to check out demos of each of the applications announced during the keynote speech. We’ll update this post with more video demos as they come.

Pangea’s Enigmo and Cro-Mag Rally
Brian Greenstone of Pangea Software demoed two games: Enigmo and Cro-Mag Rally, a racing game that utilities the iPhone’s touch screen to steer a caveman’s vehicle.

eBay’s Auctions
eBay’s Ken Sun showed off Auctions, a new app that allows iPhone users to track auctions they’ve bid on and see whether they’ve been outbid. They can also pick up photos from the auction listings and blow them up to full screen.

Loopt
Loopt CEO Sam Altman gave a preview of his company’s free iPhone application, which blends social networks with the Maps application, so users can see where their friends are.

Six Apart’s TypePad
Michael Sippey from Six Apart shows off a mobile photo-blogging application from his company. Users can use it to create blog posts, or to update their posts with photos from the iPhone library or taken with the iPhone’s camera.

Sega’s Super Monkey Ball
Ethan Einhorn of Sega showed off a new and improved version of Super Monkey Ball for the iPhone–complete with four monkeys and 110 stages.

Moo Cow’s Band
Mark Terry of Moo Cow Music demonstrated a new music app that enables users to create tunes using various instruments and the phone’s touch-screen pad.

Associated Press news
Benjamin Mosse demonstrates the AP’s new free iPhone software, which sends users local news based on where they are. The feeds are customizable and can be shared.

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